Patient Service Representative

Patient Service Representative

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

We are currently seeking a Patient Service Representative for City Heights FHC. Our PSRs are typically the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. They schedule appointments, collect specified payments, complete insurance eligibility verification and do a wide range of other duties that keep our clinics running.

Location Details

• Hours: Monday through Friday, 8:30am – 5:30pm (closed 12:30pm-1:30pm for lunch)
• Address: 5454 El Cajon Blvd. San Diego CA 92115

Responsibilities

• Effectively manage the patient check-in and check-out process
• Perform identification verification, update patient insurance information, and ensure appropriate forms are completed accurately
• Collect specified co-pays and payments from patients
• Screen for eligibility and financial assistance
• Follow policies and procedures in collecting and handling cash
• Enter patient information into the Electronic Health Record accurately and promptly
• Confirm, request, and process referrals and authorizations for specialty services
• Contact patients to schedule appointments and make reminder/recall notifications
• Respond to customer billing and payment inquiries on an as needed basis
• Escalate billing issues as needed
• Regularly display a proactive approach to customer service
• Perform a wide range of general clerical tasks and other duties as assigned

Requirements:

• High School diploma or GED equivalent required
• 1 – 3 years of experience in administrative, clerical support or customer service required.

• Experience in a healthcare environment preferred
• Bilingual preferred, not required. (Spanish, Arabic, Chaldean, Somalian, Creole and other languages as well.)

Rewards:

• Full Time, $23-$27.49/hr
• Retirement Plan with 50% Employer Match
• Paid Time Off, Extended Sick Leave, and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

We are excited to share that the salary range for this position is:

$23.00 - $27.49

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.