Manager, Care Coordination Services

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

General Job Description

The Manager of Care Coordination Services works collaboratively with the department Director to achieve the organizations' strategic goals to develop and implement projects to support a robust Care Coordination Department in alignment with the principles of Primary Care Medical Home (PCMH) and National Committee for Quality Assurance (NCQA).

Job Roles

• Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.
• Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.
• Collaborate with QA, IT departments as well as with others in Care Coordination department to create systems and processes to proactively identify patients due for services and track outcomes.
• Implement strategic objectives, ensure the delivery of quality programs; efficiently manage resources and standardize programs, policies and systems.
• Insure compliance with all regulatory requirements: HEDIS, Meaningful Use, Joint Commission, State Licensing, NCQA-PCMH, and other entities governing care delivery and quality.
• Manage departmental workflow procedures and service levels. Conducts ongoing analyses and assessments of operational performance for continuous process improvements, improved efficiency, and improved customer satisfaction.
• Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.
• Performs other duties as assigned.
• Provides/ensures staff receive all new hire and annual trainings on time.
• Refine and implement processes system-wide to insure grant compliance and quality service delivery.

Education/Certifications/Licenses/Registrations

1-3 Years of experience working in healthcare or social services.

Experience managing healthcare or social service projects.

Master of Public Health degree.

Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

Experience/Specialized Skills (including Language)

Ability to develop effective teams.

Bilingual Spanish and English preferred.

Excellent interpersonal and customer service skills.

Excellent organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals.

Excellent written and verbal communication skills.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

68,640.00 - 81,639.99

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here).