The Director of IT Operations Services is accountable for the strategic development, continuous improvement, and effective execution of IT operational service and support functions across the enterprise. This role ensures alignment with vendor and departmental objectives, driving operational excellence and service delivery performance.
The ideal candidate brings deep expertise in ITIL-based process leadership, with a strong focus on Incident Management, Change Management, and Problem Management. This position plays a critical role in maturing operational capabilities and governance frameworks to support enterprise-wide IT initiatives.
Full time510 Volvo Parkway,Chesapeake,Virginia 23320IT OperationsFamily Dollar