Head Of Operations, Supply Chain And Device

Head Of Operations

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company's mission of reshaping financial services for underserved communities.

About the Role:

We are seeking a strategic, detail-oriented, and execution-focused Head of Operations to lead and expand our operational backbone. As the primary owner of operational excellence in one of Nigeria's fastest-growing fintechs, you will oversee complex supply chain networks, manage onboarding frameworks, and execute targeted retention initiatives. This role demands strong analytical skills, leadership experience, and hands-on problem solving with tools like Excel and SQL.

You will also manage external vendor relationships, including negotiations with international hardware suppliers in China, and collaborate cross-functionally to deliver seamless customer experiences at scale.

Key Responsibilities:

• Lead the end-to-end logistics and distribution strategy for POS devices, ensuring efficient delivery within SLAs, reverse logistics, and asset recovery.
• Oversee inventory planning and control, ensuring optimal stock levels across multiple hubs and fulfillment partners.
• Negotiate and manage procurement relationships with international vendors, specially manufacturers and suppliers in China.
• Manage warehouse team, and refine processes for repair tracking, replacements, and real-time inventory visibility.
• Monitor inventory turnover, aging, and replenishment cycles.
• Improve the current inventory management system by working with product/tech teams.
• Scale an efficient customer onboarding pipeline with integrated compliance (KYC/AML) checks.
• Manage workflows for KYC document verification, exception handling, and SLA adherence.
• Collaborate with product and compliance teams to streamline approval logic and automation.
• Lead operations behind customer lifecycle strategies including merchant reactivation and performance campaigns.
• Monitor asset utilization and proactively identify underperforming regions or segments.
• Develop and enforce standard operating procedures (SOPs) to support scalability and consistency across markets.