Senior Director, Mortgage Client Services - Remote Eligible

FICO

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

We're at a pivotal moment in the mortgage industry's evolution. As credit scoring becomes increasingly central to market stability and growth, we need an exceptional leader who can build bridges between innovation and adoption. This role isn't just about managing relationships—it's about shaping how the entire mortgage ecosystem thinks about and uses credit risk tools. You'll lead a team that serves as trusted advisors to the industry's most influential players while championing the next generation of FICO solutions. If you're passionate about driving meaningful change in mortgage finance and have the relationships and expertise to make it happen, this is your opportunity to make a lasting impact.

What You'll Contribute

• Be a subject matter expert in mortgage lending and credit underwriting in the US market.
• Build and lead a high-performing Client Services team focused on strategic account management across the mortgage industry.
• Develop and execute detailed account plans that position FICO Score as the preferred credit scoring solution for lenders.
• Champion the adoption of FICO Score 10 T and other advanced scoring solutions through consultative engagement with lending leaders and C-suite executives.
• Cultivate strategic relationships with Fannie Mae, Freddie Mac, and other critical mortgage ecosystem stakeholders.
• Partner with lenders to help them align their FICO solutions with securitization requirements.
• Serve as trusted advisor to lending and underwriting leaders on credit risk management strategies.
• Collaborate with client investor and secondary marketing teams as needed to ensure FICO products enhance market liquidity and meet evolving buy-side guidelines.
• Translate complex credit analytics and scoring innovations into compelling business value propositions.
• Lead industry working groups and forums to shape guidelines and standards for credit scoring adoption.
• Identify emerging market needs and work with product teams to develop responsive solutions.
• Remove implementation barriers through strategic problem-solving and executive stakeholder alignment.
• Represent FICO at premier industry events and contribute to thought leadership initiatives.

What We're Seeking

• Bachelor's degree in business or related field with MBA or advanced degree strongly preferred.
• Strong history of experience in the mortgage industry with emphasis on credit/ underwriting.
• Proven track record of building trusted advisor relationships with senior executives in financial services firms and monoline lenders.
• Deep understanding of mortgage underwriting and risk management frameworks. Working knowledge of securitization, investor guidelines, mortgage tech ecosystem is a plus.
• Established professional network within GSEs and the mortgage investor community are a plus.
• Exceptional relationship building and consultative selling capabilities.
• Outstanding communication skills with ability to engage technical teams and executive audiences equally well.
• Strategic thinking balanced with strong execution and attention to detail.
• Ability to navigate complex, matrixed organizations and drive consensus across stakeholder groups.
• Knowledge of FICO products and credit scoring methodologies preferred but not required.
• Ability to travel 25% to 75%, depending on timing of industry events and client needs.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $149,000 to $234,000 with this range reflecting differences in candidate knowledge, skills and experience.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

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