Customer Service Assistant

Customer Service Assistant

This role is primarily responsible for processing incoming orders and arranging delivery transportation. Ensures excellent customer service experience by answering customer inquiries and solving problems. Routes and tracks essential communication from field sales/service concerning order status, freight inquiries, shipping commitments, and more. Provides diligent follow-up as needed to assure timely and accurate response to inquiries and resolution to issues.

Essential Job Duties

• Utilizes computer systems and reports to receive and process orders for fulfillment, moves inventory orders for orders that have shipped.
• Performs tracking using computer systems.
• Engages in communications with field sales and service personnel, distributors, trucking and transportation agents and end user customers concerning their requests, questions, and directives.
• Creates a Bill of Lading for each shipment and maintains a file system structure for required record retention requirements.
• Coordinate and schedule trucks for efficient loading.
• Provide freight quotes as required and maintains freight quote logs.
• Communicate with the engineering, production teams and management as required.
• Performs daily ship confirm process for billing.
• Respond to inquiries in the customer service mailbox or escalate to appropriate contact.
• Allocates and prints the drawing orders from Engineering.
• Transacts inventory from the local warehouse to the corporate warehouse.
• Email/Send copies of the customer orders and RO's to the shipping department.
• Maintain an organized and clean work environment, including filing, shipped orders, receiver, debits, sundrys and miscellaneous items.
• Process Export orders (when someone is absence)
• Perform all related duties as assigned by supervisor.
• Maintain compliance with all company policies and procedures.
• Remain diligent to create a culture of safety in our workplace.
• Employee may be required to work overtime as needed.

Required Qualifications - Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

• This position requires a high school diploma or equivalent.
• Associate degree is preferred.
• Two years' experience in an office setting preferred.

Knowledge, Skills, and Abilities - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Proficient in Microsoft Office products - specifically Excel, Word, Outlook, files sharing services.
• Experience with transportation billing software is a plus.
• Critical thinker with exceptional attention to detail.
• Excellent customer service skills.
• Excellent problem-solving skills.
• Excellent communication skills, both verbally and in writing to many levels of internal and external contacts.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Ability to develop and maintain business relationships.

Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions. Exposed to moderate noise levels.
• Must be able to don PPE including hearing protection, safety boots, or glasses where required in the on-site manufacturing areas.

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand, and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets

Disclosure Regarding Background Investigation

Fairbanks Scales Inc. may obtain information about you from a third-party consumer reporting agency for employment purposes. Thus, you may be the subject of a "consumer report" and/or "investigative consumer report" which may include information about your character, general reputation, personal characteristics, and/or mode of living, and which can involve personal interviews with sources such as neighbors, friends, or associates, The reports may contain information regarding your credit history, criminal history, social security verification, motor vehicle records ("driving records"), verification of your education or employment history, or other background checks. Credit history will only be requested where such information is substantially related to the duties and responsibilities of the position for which you are applying.

Notification of Pre-Employment Drug Screening

Fairbanks Scales Inc. performs post-offer, pre-employment drug testing for all roles prior to being hired into any role as part of our Drug Free Workplace Policy. In addition, Fairbanks Scales Inc. performs post-offer, pre-employment drug testing under the authority of the U.S. Department of Transportation prior to being hired for any role or transferred into a safety-sensitive role.