Product Support Specialist - Digital

Product Support Specialist - Digital

FAAC Technologies is a global leader in access automation and parking solutions, with over 3,800 employees in 31 countries across 5 continents. Headquartered in Bologna, Italy, and founded in 1965, we design innovative systems that simplify and secure the movement of people and vehicles—whether through automated gates, access control, doors, or smart parking solutions. Our two main business areas, Access Solutions and Parking Solutions, serve customers worldwide with a commitment to quality, innovation, and service.

At FAAC Technologies, working in Digital & Software Development means being part of a global, agile-driven community that builds innovation through human touch. Here, your voice, your code, and your curiosity matter. We foster a culture that supports your personal development just as much as your technical growth. Wherever you are in your journey, we're ready to grow with you.

Here, your ideas open doors. Your talent opens opportunities, and together, we open worlds.

Your Role

FAAC Technologies is currently looking for a Product Support Specialist - Digital for its headquarter in Zola Predosa, Bologna.

The candidate will be working within a dynamic and innovative context inspired by the principles of Lean Thinking, characterized by teamwork and a streamlined decision-making process. The Product Support Specialist - Digital provides help to our international stakeholders (colleagues) and platforms' users (system integrators, automation installers, service engineers and end users) regarding our Digital Platforms.

Key Responsibilities:

• Act as the initial point of contact for all kind of technical support requests from both for internal and external clients, such as technicians from international subsidiaries or direct clients
• Understand, analyze and report correctly the problems met and the requests of modifications
• Organize and provide training sessions for colleagues and external users
• Offer online support and troubleshooting
• Design, produce and update technical documentation, considering the specific needs of the employed medias (instruction manuals, technical datasheets, video tutorials, FAQs, etc.)
• Close collaboration with Product Development department about the product Roadmap definition and implementation
• Close collaboration with Communication Marketing team about the design and implementation of the technical and promotional documentation

What do You need to be successful?

• Background in Electronic / Information Technology, preferably University Degree
• 3 years of experience in a role of technical support for digital products
• Highly appreciated competences in Digital Communication
• Fluency in English written and spoken.
• High predisposition in working with online solutions such as clouds
• Willingness to travel, if needed
• Excellent problem-solving skills
• Strong communication skills
• Flexibility and the ability to adapt to change
• Self-motivated attitude and the ability to use initiative
• Teamwork attitude as a must-have

Time to unlock new opportunities? Join us and open the door to your future! At FAAC Technologies, our commitment to equality and inclusion reflects our intention to cultivate a work environment that acknowledges and values the uniqueness of each individual and embraces diversity in all its forms. The position is open to candidates from all backgrounds, regardless of ethnicity, gender (Law 903/77), sexual orientation, or disability. Apply now and help us create a workplace where everyone feels valued and included.