Vancouver - Senior In - office Support Specialist - Essential Services Crew

Vancouver - Senior In-Office Support Specialist - Essential Services Crew

Location: Vancouver Salary: Competitive Date: Apr 23, 2026

Job Description

The Senior In-Office Support Specialist, Essential Services Crew (ESC), provides administrative and operational support to the EY Law LLP business immigration practice. Supporting Canadian, US, and Global immigration teams, this role ensures timely, accurate handling of immigration-related materials and processes to facilitate client service delivery. Your key responsibilities include:

• Providing advanced administrative support to the immigration practice, managing day-to-day workflows such as printing, assembly, quality review, scanning, and processing of immigration application packages.
• Coordinating incoming mail and courier deliveries, including scanning, logging, routing, and preparing outgoing shipments to meet deadlines and service standards.
• Maintaining organized, compliant physical and electronic filing systems to support efficient case handling and retrieval.
• Serving as a point of escalation for complex or time-sensitive issues, exercising discretion to resolve non-standard situations.
• Collaborating with teams and program managers to ensure effective service delivery and prioritize competing deadlines with real-time adjustments.
• Identifying opportunities to streamline in-office processes and enhance efficiency, consistency, and service quality.
• Providing guidance, support, and training to staff and new ESC team members.
• Ensuring all client and case data is securely stored, transmitted, and accessed only through authorized systems, applying password protection and encryption to sensitive documents and communications.

Skills and attributes for success include:

• Strong collaboration and independent work capabilities.
• Effective written and verbal communication skills.
• Ability to follow detailed instructions accurately.
• Flexibility to adapt to changing priorities.
• Proactive and initiative-driven mindset.
• Advanced administrative skills and sound judgment in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to perform under pressure and meet tight deadlines.
• Discretion and ability to handle confidential information.
• Willingness to learn new technologies and develop skills.
• Availability to attend meetings and support business needs.
• Flexibility to work additional hours during peak periods.
• Ability to identify, escalate, and resolve issues professionally.

Qualifications:

• High School or College Diploma in Communications, Writing, Law, or Immigrant Studies.
• 2-3 years of administrative, office support, or professional services experience.

What We Offer You:

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being.

Vancouver: $50,000 to $65,000.

Are you ready to shape your future with confidence? Apply today. To help create the best experience during the recruitment process, please describe any accommodations you may need.