Location: Hyderabad Other locations: Primary Location Only Salary: Competitive Date: May 18, 2026
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY-ServiceNow – Senior As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client's problem. The opportunity We're looking for Senior with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. Primary Skills: CMDB Functional Understanding with good IT Infrastructure understanding. CMDB CSDM Understanding and able to lead conversations with business and application owners to be able ensure the CMDB is complete. CMDB Management in ServiceNow Platform and Handon experience Defining and enabling processes for ensuring CMDB is complete, accurate and current. Data analysis of the existing CMDB and ensure analysis to be done to enable complete, accurate and current data. ServiceNow Scripting and development experience. Nice to have skills: ServiceNow Discovery Setup and configuration Debugging Discovery issues Shift: US EST 8 AM to 4 PM EST Relevant Experience Managing CMDB is 3 to 6 years Your key responsibilities Performs Configuration/Customization of the ServiceNow system, including creation workflows Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc Uses scripting tools and Service Now functionality to automate rote tasks Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation Load, manipulate and maintain data between Service-now and other systems as needed Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases Performs system and integration testing with sample and live data To qualify for the role, you must have College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences Approximately 3 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period ServiceNow CSA certification plus any CIS is mandatory ITIL foundations certification a plus Ideally, you'll also have Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories. Knowledge about ServiceNow's latest version's features.