Service Delivery Team Leader - Managed Services | Viseu

Service Delivery Team Leader - Managed Services | Viseu

Location: Lisbon Other locations: Primary Location Only Salary: Competitive Date: Apr 17, 2026

Job Description

At EY, we are building a better working world by helping organizations run and transform their most critical business operations. As part of our growing Managed Services practice, we are looking for a Service Delivery Team Leader to join our Finance, Accounting and Tax Delivery Team. In this role, you will lead operational teams within the EY Viseu Delivery Center, acting as a key driver of service delivery excellence, operational performance and continuous improvement across Finance & Accounting Managed Services.

The Service Delivery Team Leader is responsible for the day-to-day management, performance and evolution of a Finance & Accounting (F&A) Managed Services operation. The role ensures delivery excellence against contractual commitments (SLAs / KPIs), strong client engagement, regulatory compliance and effective people leadership across end-to-end F&A processes.

Your key responsibilities as a Team Leader within EY Managed Services will include:

• Leading the end-to-end delivery of F&A Managed Services processes (e.g. Record to Report, Procure to Pay, Financial Controls, Master Data Management and month-end close activities), ensuring consistency, accuracy and timeliness;
• Ensuring compliance with SLAs, KPIs and quality standards, driving service excellence and continuous improvement;
• Monitoring operational performance, service volumes and key risks, ensuring efficiency, scalability and operational resilience;
• Managing, coaching and developing multidisciplinary teams within a Managed Services environment;
• Acting as the operational point of contact for clients and internal stakeholders, managing escalations and ensuring clear and effective communication;
• Contributing to process optimization, standardization and automation initiatives, including RPA and AI-enabled solutions;
• Supporting transitions of new services, clients and geographies into the Managed Services delivery model.

Skills and attributes for success:

• Proven experience in Finance & Accounting operations within a shared service, BPO, or managed services environment;
• Strong understanding of end-to-end F&A processes (beyond a single process pillar);
• Previous experience in team coordination or leadership roles;
• Solid understanding of KPIs, SLAs, reporting and performance management;
• Client focused mindset with strong communication and stakeholder management skills;
• Ability to work in dynamic, multinational and multicultural environments;
• Experience with ERP systems (e.g. Oracle, JD Edwards, SAP or similar) is an advantage.

What we are looking for:

• A professional with a strong service excellence and customer centricity mindset;
• Natural leadership skills, with the ability to motivate and develop teams;
• Strong analytical and problem solving capabilities;
• Proactive attitude towards continuous improvement and transformation;
• Resilience and ability to manage multiple priorities.

Qualifications:

• Experience in Service Delivery, Shared Services, or Finance Operations;
• Degree in Finance, Accounting, Business Administration, or related field;
• Experience in large, multi-client managed services or transformation programmes;
• Experience with performance management, KPIs, reporting and operational governance;
• Exposure to process optimization, automation and RPA-enabled transformation;
• Hands-on experience with ERP systems (SAP, Business Central (Navision), Primavera, PHC or equivalent);
• Solid command of Microsoft Office tools, including data analysis and reporting;
• Fluency in Portuguese and English; Spanish is a plus.

What working at EY offers:

• Support, coaching and feedback from some of the most engaging colleagues around;
• Opportunities to develop new skills and progress your career;
• The freedom and flexibility to handle your role in a way that's right for you.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. At EY, we're committed to providing recruitment and career opportunities to all, regardless of gender, sexual orientation, social background or disability.