Service Delivery Center - Enterprise Program Management - Senior

Service Delivery Center - Enterprise Program Management - Senior

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Service Delivery Center – Program Management – Senior Analyst

EY is the only professional services firm with a separate business unit (Financial Services Organization, or FSO) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. This practice also has several Service Delivery Centers that are made up of high-performing US-based resources working closely with our experienced client-serving professionals to deliver project-based work and managed services to our US-based FSO clients. If you have a passion for rallying together to resolve the most complex challenges in the financial services industry, come join our dynamic FSO team!

The Opportunity:

As a Program Manager at EY, you will be responsible for ensuring that both business-sponsored and internal programs/projects are planned, managed, and governed in a consistent and disciplined manner, with a focus on high-quality execution. You will help businesses realize the value from their IT investments by supporting strategy, improving the customer experience, and driving growth. As part of a high-performing team, you'll provide advice about technology enablement and the strong effect IT has on major program transformations. This is a new group being developed in our Service Delivery Center, and you will have the opportunity to be a part of building a new team within this growing organization.

Your Key Responsibilities:

• Collaborate with technical, delivery, and management teams on the coordination of aggregated/integrated roadmap views, tracking, planning, and resolution of risks and issues, as well as identifying and managing cross-functional dependencies.
• Create and develop project charters, scope, and schedules, then plan and assign resources to a project.
• Facilitate the centralization and automation of reporting processes where possible and relevant; actively collaborate with partners across Product and IT to meet business goals.
• Establish procedures and monitoring controls with a mindset of continuous improvement while demonstrating strong ethical behavior.
• Advise and consult with other departments about production software issues, concerns, problems, and questions.
• Manage resources, communications, and cost management of projects.
• Create project organization structures, including identification of key project team members and their roles, and develop and communicate the project plan to align project members and stakeholders.
• Conduct kickoff meetings with all key stakeholders to announce the start of a project, review the overall project plan, and gain consensus.
• Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
• Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups and teams.
• Manage changes to the project scope, project schedule, and project costs to keep the project plan accurate and updated, reflecting authorized project changes as defined in the change management plan to facilitate customer acceptance.
• Identify high-level risks, assumptions, and constraints, then implement approved actions and workarounds to minimize the impact of risks on the project.
• Communicate any development or resourcing roadblocks to leadership and facilitate resolution.
• Create and implement remedies to obstacles and challenges throughout the course of the project.
• Develop and maintain relationships with stakeholders beyond IT services, including finance, communications, and legal, to cover all potential downstream implications of a project.
• Improve team performance by building team cohesiveness and leading, mentoring, training, and motivating to facilitate cooperation among the teams.
• Work with system end users to understand business functions and document requirements.
• Analyze current business processes to identify potential gaps between current and target states.
• Document system requirements via process/workflow diagrams, including potential error conditions based upon analysis of system capabilities.
• Maintain system protocols by writing and updating procedures.
• Write and maintain end-user and system practitioner documentation as reference material.
• Effectively use the tools required for managing programs and projects at EY and provide thought leadership for the growth of the toolset and functionality to aid in PM delivery.
• Work in a fast-paced environment and communicate with both technical and management staff.

Skills and Attributes for Success:

We work with clients to plan and deliver business-led, technology-driven transformation programs. We develop practical, executable plans to manage the journey from strategy through execution. Our team uses industry-leading program management tools to accelerate start-up and enable highly efficient and effective program management.

You'll spend most of your time assisting in the day-to-day management of projects or as a business systems analyst. You'll monitor progress, track project finances, risks, and issues, and confirm that key stakeholders are kept informed about progress and outcomes. You should be highly organized, possess outstanding verbal and written communication skills, and be a self-starter.

To qualify for the role, you must have:

• A Bachelor's degree (preferred) or equivalent experience
• Minimum 2+ years of related experience preferred, with consulting or industry experience in complex program management and portfolio management.
• Strong communication, facilitation, and presentation skills, capable of putting together and speaking to executive-level presentations.
• Experience in project delivery, including configurations, release, and change management.
• Knowledge of integration plans, integration reports, and test procedures.
• Experience scheduling and delivering implementations that include multiple components with tight interdependencies between these components.
• Demonstrated project and program management skills in a cross-functional coordination role.
• Broad knowledge of the IT function and how IT enables business through effective and strategic planning, governance, and management disciplines.

Ideally, you'll also have:

• Experience leading change in a Program Management setting.
• Experience working in the financial services or professional services industry.
• Experience working with executive IT or business leadership.
• Agile experience and certifications are a plus.
• Knowledge of standard IT methodologies and processes, such as PMBOK, Prince2, Six Sigma, CMMI, product management, and systems development life cycles.
• Relevant industry certification (e.g., PMP, Agile CSM, SAFe).
• An understanding of master scheduling and integrated project planning.
• Experience with enterprise PMO and Lean PMO setup and operation.

What We Look For:

• Practitioners applying PMI disciplines for IT project and program management activities.
• Experience in the financial services industry focused on enterprise transformations.
• Great communication skills, both at the personal level and in professional settings.
• Intensive experiences in business development, leading and supporting proposals.
• People-oriented individuals who are reliable, resilient, and responsive.

What working at EY offers:

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage; both pension and 401(k) plans; a minimum of 15 days of vacation, plus 10 observed holidays and 3 paid personal days; and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• The opportunity to manage a portfolio of talent within a designated service line
• A collaborative environment where everyone works together to create a better working world
• Excellent training and development prospects, both through established programs and on-the-job training
• An excellent team of senior colleagues dedicated to managing and varying your workload

About EY:

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better so that whenever you join, and for however long you stay, the exceptional EY experience lasts a lifetime.

Make your mark. Apply now.

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