Risk Management Services Supervising Associate

Risk Management Services Supervising Associate

Location: Katowice

Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

EY Global Delivery Services means 38,000 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition, we deliver support and solutions to clients from all over the world. EY GDS Risk Management Services (RMS) delivers a variety of compliance related processes for enabling our business to deliver seamless, consistent, high-quality client service worldwide.

The Opportunity

Team Supervisor in Risk Management Services will be responsible for managing a sub-team of up to 15 people and you will be responsible for managing process quality, overseeing high-level process flows, and ensuring effective service delivery. You will play a crucial role in leading strategic projects across multiple locations, fostering collaboration, and driving performance against established KPIs. The team may not be related to one process but may consist of people from various service delivery areas.

Your Key Responsibilities

As Team Supervisor you will be responsible for both managing process quality and people management.

You will be responsible for:

• Coordinating the processes in the GDS and helps audit teams to maintain auditor independence with respect to their clients
• Building up significant domain expertise on respective process and other related independence processes and tools
• Being or growing process domain expertise to play a role as subject matter expert
• Consulting with Area Independence teams on complex situations to enable engagement team's sign-off on the independence procedures on a timely basis.
• Proposing suggestions and solutions for improvements to processes and/or develops new approaches or deliverables by leveraging Quality and Risk Management, Independence and business experience, identifying and reporting best practices within area of focus
• Understanding key requirements of firm policies and processes and is also fully knowledgeable about other Quality and Risk Management areas outside of their own area of expertise
• Implementation of follow up items to address any identified areas of concern
• Conducting critical process related activities (i.e internal quality reviews)
• Workflow allocation and ensuring delivery in agreed timelines
• Coaching and mentoring team members for professional development
• Leading moderately complex initiatives
• Implementing quality assurance model for respective region by performing review of the work product prepared by the associates / seniors
• Consistently monitoring SLA / KPIs for the team and for the assigned region
• Analyzing individual and teams progress on SLA / KPIs and implement any corrective actions
• Assisting in strategic planning by gathering & analyzing relevant business, service, and operational metrics like strategies for attrition and leaves control, increasing customer connect etc.
• Running critical process control to ensure smooth high quality service delivery to stakeholders and direct clients
• Consulting on complex, non-standard issues and respond to the queries raised by clients or the team
• Preparation of various independence compliance reports and presentations to senior leadership
• Any other ad-hoc requests

Skills and Attributes for Success

Highly developed verbal communication in English language is required

You should have minimum 5-6 years of experience working in a corporate organization preferably in risk management/audit/compliance area

2-3 years of experience in people management

You are able work to tight deadlines and manage own workflow/priorities accordingly

Exceptional customer service skills, including responsiveness and commitment to quality is one of your strong side

You are a strong team player who has good understanding of prioritizing tasks in a fast-paced environment

You should have good project management skills

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.