Learning Services Specialist

Learning Services Specialist

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The Learning Services Specialist (LSS) manages the deployment, planning, delivery of service line curriculum. They are expected to be involved with cross-service-line learning and other key learning initiatives as they arise. A portion of this role will report to specific service line curriculum learning tasks. This role promotes overall synergies with the firm's learning strategies. The LSS also manages a range of learning operations functions, including learning administration, vendor management and client experience management. This role needs to effectively balance working very independently while applying a consultative approach to address business needs with the right team members on a regular basis.

This role works with and shares hybrid reporting to the SL learning team as well as to the Deployment team to help create deployment plans that identify target learners, outline communication needs, and prepare and assign instructors. A successful candidate will have strong project management skills and learning operations oversight experience.

Your key responsibilities include:

• Collaborate with other team members on the logistical planning of training events and off-site accommodations and management of on-site support staff
• Manage calendars, webcast, in person and virtual session schedules ensuring recording of live sessions as required
• Produce course materials including Power Point presentations, translation, facilitator guides and SharePoint sites as needed
• Collaborate with the team to establish learning requirements, monitor consumption and initiate follow up in the Learning Management System (LMS)
• Identify target audience and oversee roster management for learning programs
• Liaise with supporting teams and virtual producers around learning administration
• Provide support and troubleshooting before, during, and after sessions, including assisting producers and course facilitators to ensure they are ready for course delivery
• Organize and participate in debriefs with facilitators (and other stakeholders) with focus on continuous improvement
• Compile and summarize learning reports, including Continuing Education (CE) credits, and perform ad hoc analyses as required
• Contribute to the effective measurement of learning solutions for the portfolio and seek to continuously improve internal practices to best-in-class standards
• Review invoices and ensure accuracy of coding before sending for approvals and payment
• Manage communications including newsletters, updates to broader team, townhall sessions, SharePoint sites, monitor shared mailboxes, etc.
• Support in compliance requirements reporting in the ISQM process for Tax Learning

What we look for includes:

• Strong project management and prioritization skills, able to coordinate multiple projects/initiatives simultaneously and meet demanding timeframes
• Ability to work in a fast-paced environment, with a strong attention to detail and organizational skills
• Proven ability to collaborate with geographically dispersed team members, indirect team members, client serving personnel at higher staff levels and support staff
• Strong communication and collaboration skills – work effectively with colleagues and teams in different geographical locations and ability to build strong relationships in a multicultural environment
• Strong vendor management skills, working closely with providers of technical learning
• Demonstrated ability and confidence working with technology and learning new software
• Strong coaching, consulting and facilitation skills
• Ability to support and lead change
• Ability to handle sensitive information in a confidential manner
• 3+ years of experience in a similar role
• Proven experience in using Power BI and Microsoft Excel for data analysis, including pivot tables and VLOOKUP
• Expertise in Microsoft PowerPoint to create compelling presentations that convey complex information in a clear, engaging manner
• Proficient in Zoom, MS Teams, Office 365 and SharePoint
• Experience working with a LMS is an asset
• This role involves interaction with internal and external clients and professionals nationally and globally. Professional competency in the English language is therefore a requirement of this role. Bilingualism in both French and English is considered an asset.

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Diversity and inclusiveness are at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.