GDS Consulting_servicenow Senior Presales Consultant

GDS Consulting_ServiceNow Senior Presales Consultant

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Description

The ServiceNow Presales Consultant supports the Go to Market and Sales teams by contributing to solution discovery, product demonstrations, proposal development, and early stage customer engagements. This role is ideal for a consultant with foundational ServiceNow experience who is ready to apply their platform and process knowledge to help shape deals, articulate value, and guide customers through the early stages of their transformation journey. You will work closely with senior presales consultants, solution architects, and account executives, participating throughout the sales cycle—from qualification to scope definition.

Key responsibilities include:

• Support solution discovery & requirements analysis
• Assist in building and delivering product demonstrations
• Support proposal & SOW development
• Platform expertise development
• Collaborate with sales & cross functional teams
• Customer engagement & relationship support
• Continuous learning & enablement

Required experience & technical skills include:

• 1–3+ years' experience in ServiceNow administration, configuration, or junior consulting.
• Intermediate knowledge or familiarity with platform configuration tools (forms, lists, catalog, Flow Designer, client/server scripts).
• Foundational understanding of at least one major module other than ITSM.
• Ability to configure a demo environment and build basic use cases independently.
• Experience participating in customer-facing workshops or UAT sessions is a plus.
• Strong written and verbal communication with confidence presenting in small groups.

Soft skills needed to thrive in presales include:

• Communication & storytelling
• Curiosity & proactive learning
• Customer empathy & active listening
• Problem-solving & analytical thinking
• Professionalism & confidence
• Collaboration & dependability

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