Engagement Management Services Analyst - EY Global Delivery Services

Engagement Management Services Analyst- EY Global Delivery Services

Location: CABA

Salary: Competitive

Job Description

The Engagement Management Services (EMS) team at the GDS helps all ITTS engagements to enhance service delivery by ensuring proactive coordination, timely communication and efficient engagement management in a cost-effective manner. We are trained to carry out engagement management activities that are essential to each engagement, across different phases of the engagement life cycle.

The Preparer will need to work closely with a Reviewer to provide Engagement Management Support for clients/stakeholders, understand the functioning of the engagement tools involved in the global service delivery and ensure that they have a strong understanding of:

• Engagement Lyfe Cycle: New Engagement Support (Opportunity management, Risk Assessment – PACE, Pricing Plan and Code Set up).
• Engagement Document Management (Client Contracting Systems, Sub-Contractor Memos, EYI-MD, Sharepoint.)
• Billing, Estimate-to-Complete (ETC) and Code Management (BEC): Budget to Actual Analysis and Dashboards, WIP report and Analysis, Estimate-to-Complete updates, Book of Business Dashboards and Analysis.
• Project Management and Coordination.
• International Tax Compliance (E-Filing related tasks)
• Data Analytics and Visualization (KPI, Dashboards (Power Bi), Market Segmentation reports, Powerpoint and Advance Excel support.)
• Business Development Support.
• Special Projects and Initiatives.

Technical skills requirements: We are looking for candidates with the following:

• 0 to 3 years of total work experience.
• Bachelors degree. Economic Sciences, Public accountant, Commerce or Business management.
• Experience in working in a multi-cultural and team environment.
• Effective communication skills - both written and oral.
• Demonstrate strong organizational skills and structured thinking abilities.
• Demonstrate strong interpersonal and analytical skills.
• Demonstrate an eye for detail.
• Be flexible and willing to adjust responsibilities to align with developing business needs.
• Be proficient in Word/PowerPoint/Excel - working knowledge of MS office.

Job Description: External Hiring (EMS Developers/ Designers and Project Management professionals)

Education: Graduate /Postgraduate in any discipline.

Behavioral Skills:

• Excellent verbal and written communication skills
• Ability to work with global networks, mindful of cultural differences
• Proactive, agile and manages time well
• Strong analytical skills and eye for detail
• Ability to work independently
• Solution oriented with strong problem-solving skills
• Strong client service focus; responsive to request and capable of maintaining a sense of urgency in resolving issues
• Flexible in adapting to constantly changing priorities
• Proficient in Microsoft Office (i.e., Word, Excel, and PowerPoint and Projects and Power Bi)
• Data driven approach. Passionate about learning and implementing new analytical tools and support innovative practices.

Technical Skills:

• Advanced excel professional
• Designers with hands on knowledge of Adobe/ captivate etc and familiar with designing of graphic enabled PowerPoints and other platforms (desirable).
• PMP@ certified or hands on experience in managing client projects (desirable).
• Working experience on usage of MS – projects, Visio, Access and integration of the tools.

Experience: Minimum 2 years of working in a similar role.