Assistant Director, Strategy & Operations

Assistant Director, Strategy & Operations

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

The Assistant Director, Strategy & Operations, supports the development and execution of go-to-market plans for Industry Group and sectors. This role is pivotal in driving revenue growth, pipeline integrity, and margin improvement across diverse market segments. The Assistant Director works directly with IGL and Private Leadership, including sector leaders, service line leaders, and account GCSPs, to enable an integrated, client-centric growth strategy.

Your key responsibilities

Enabling Growth

• Facilitate annual strategic planning for specific Industry Group and sectors, collaborating with stakeholders across service lines, finance, alliances, accounts, business development, and markets to develop and execute strategic priorities.
• Project manage strategic growth initiatives within the Industry Group and sector plans, leading cross-functional teams (including BCM and other stakeholders) to deliver programs and campaigns that drive market impact.
• Cascade account management best practices to GCSPs for a portfolio of replenishment and top-end core accounts, promoting cross-sector teaming and value creation.
• Support execution of the Client Experience (CX) program in partnership with CX and BD teams, ensuring high-quality client interactions and feedback loops.
• Champion account reviews for Industry Group & Sector, ensuring regular cadence, stakeholder engagement, and actionable outcomes.

Data Literacy & Decision Support

• Analyze and interpret data (revenue, sales, pipeline, forecasting) to support leadership meetings and decision-making. Recommend corrective actions based on data insights.
• Track BD/Marketing investments and perform variance analysis to optimize profitability.
• Modernize reporting outputs by adopting innovative tools and practices, ensuring consistent use and interpretation of performance KPIs.

Collaboration & Process Optimization

• Promote IG & sector communities, recommending strategies to engage teams around growth culture and sector-led initiatives.
• Connect with global and Americas resources, leveraging thought leadership and best practices for Canadian clients.
• Serve as primary point of contact for IG/sector inquiries, acting as a connector across functions (including BCM, marketing, finance, HR, etc.).
• Participate in Canada Markets Strategy & Operations Community, contributing to key priorities, initiatives, and governance.
• Elevate and drive consistency of leading practices across sectors/accounts, collaborating with PPEDs and client executives to standardize frameworks and close performance gaps.

What we look for

• Demonstrate strong data literacy: Ability to interpret, communicate, and leverage data for strategic decision-making.
• Cross-team collaboration: Proven ability to work effectively with BCM and other stakeholders, fostering a collaborative environment.
• Interest in operations and sector learning: Enthusiasm for operational excellence and a desire to learn about both Core and Private sectors.
• Adaptability and growth mindset: Willingness to embrace change, innovate, and continuously improve processes.
• This role involves interaction with internal and external clients and professionals nationally and globally. Professional competency in the English language is therefore a requirement of this role. Bilingualism in both French and English is considered an asset.

What we offer

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Diversity and Inclusion at EY / Inclusiveness at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.