Préposé (e) Aux Services À La Clientèle (poste De Jour À Laval 20$/h)

Job Opportunity in Laval

Our client is looking for customer service representatives to complete their team at the head office in Laval.

Main Responsibilities

Handling outbound calls:

• Making outbound calls to existing and potential clients, following predefined scripts.
• Contacting clients for follow-ups, to obtain necessary information for their file follow-up.

Sales and opportunity follow-up:

• Contacting prospects interested in purchasing vehicles or clients who have already shown interest in an offer, ensuring the follow-up of their requests and orienting them to the sales department.
• Collecting information on clients' needs and preferences to help personalize the vehicle and service offer.

Updating customer databases:

• Recording and updating client information in internal systems after each call.
• Ensuring accurate management of databases and ensuring that all information is correctly classified and accessible.

Customer satisfaction evaluation:

• After each interaction, evaluate customer satisfaction and ensure appropriate follow-up in case of additional needs.
• Ensure a proactive approach to anticipate client needs and guarantee their loyalty.

Collaboration with other departments:

• Working closely with sales, marketing, and after-sales departments to ensure smooth communication and a consistent customer experience.
• Providing regular feedback on trends, concerns, and client requests to help improve services and processes.

Performance objectives:

• Achieving individual and team performance objectives in terms of call volume, service quality, and customer satisfaction.
• Ensuring a high level of performance while respecting company quality standards.

Required Skills

• Call center experience: Minimum of 1 to 2 years of experience in a call center, ideally in the automotive field.
• Communication: Excellent verbal and written skills in French (and in other languages, an asset).
• Empathy and customer service: Ability to actively listen to clients, understand their needs and provide tailored solutions.
• Results-oriented: Ability to achieve performance objectives while maintaining a high level of service.
• Organization: Ability to manage multiple tasks simultaneously and demonstrate rigor in managing client files.
• Proficiency in IT tools: Knowledge of CRM software (Customer Relationship Management) and office software (Microsoft suite, etc.).

Requirements

• Degree in management, communication, or a similar field (an asset).
• Previous experience in a call center or customer service, ideally in the automotive industry or a similar sector.
• Good time management skills and ability to work under pressure.
• Bilingualism

Hours: 8:00-17:00

Salary: 20.00$