IT Service Desk Analyst

IT Service Desk Analyst

Provides customer service to our end-user community; gathers pertinent information to aid in troubleshooting reported issues; triages same within scope of expected skill set and knowledge. Starting annual salary is $53,603.

Qualifications

Required Education and Experience:

• Bachelor's degree in Computer Science or a related field; or
• Associate's degree in Computer Science or a related field, including at least one (1) semester of an Roswell Park-approved internship in Information Technology; or
• Associate's degree and the equivalent of two (2) years of full-time customer service experience; or
• High School diploma or High School Equivalency diploma and the equivalent of four (4) years of full-time customer service experience.

NOTE: Required degrees must have been granted by an accredited college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual's relationship or association with a member of a protected category or any other protected group status as defined by law.

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-PayAndBenefits@RoswellPark.org and let us know the nature of your request and your contact information.

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at info@goer.ny.gov.