Guest Services Rep Part Time - 104020

Guest Services Representative

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Major/key job duties include:

• Demonstrating and promoting a 100% commitment to providing the best possible experience for our guests.
• Assisting and responding to guest requests with diligent follow-through.
• Processing reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handling collection efforts of all in-house balances.
• Setup, maintaining, and taking down of breakfast display in timely manner.
• Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
• Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assisting and providing reasonable accommodation in response to guest requests whenever possible and practical.
• Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

Other duties include:

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel.
• Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
• Other tasks as assigned by the management team.

Benefits include:

• Weekly pay!
• Competitive wages
• Great working environment
• Employee recognition programs
• Vision insurance
• 401(k) savings plan
• Employee assistance program (EAP)
• Employee perks program offering discounts to major companies

Compensation:

Pay ranges for the position are as follows:

• California: $16.50 - $23.00
• Colorado: $16.00 - $19.00
• Illinois: $16.00 - $19.00
• Minnesota: $16.00 - $19.00
• New Jersey: $16.00 - $23.22
• Washington: $16.66 - $21.10
• Whitestone, NY: $19.17 - $20.52

Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.