View All Jobs 113063

Guest Services Rep Part Time - 104020

Assist in maintaining hotel cleanliness and guest areas as needed
Aurora, Colorado, United States
Entry Level
$16 – 23 USD / hour
3 days ago
Extended Stay America

Extended Stay America

A hotel chain offering affordable suites with kitchens for long-term stays in the United States.

131 Similar Jobs at Extended Stay America

Guest Services Representative

The Guest Services Representative position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Major/key job duties include:

  • Demonstrating and promoting a 100% commitment to providing the best possible experience for our guests.
  • Assisting and responding to guest requests with diligent follow-through.
  • Processing reservations, registration, payment, and departures in accordance with company guidelines and procedures.
  • Handling collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
  • Setup, maintain, and takedown of breakfast display in timely manner.
  • Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
  • Selling the value of ESA to all inquiries and striving to convert them into reservations and occupied rooms in compliance with company standards.
  • Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
  • Periodic tours of the property to ensure the property is meeting brand standards.
  • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
  • Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

Other duties include:

  • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel.
  • Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
  • Other tasks as assigned by the management team.

Benefits include:

  • Weekly pay!
  • Competitive wages
  • Great working environment
  • Employee recognition programs
  • Vision insurance
  • 401(k) savings plan
  • Employee assistance program (EAP)
  • Employee perks program offering discounts to major companies

Compensation:

Pay ranges for the position you are applying for are below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. The company complies with applicable federal, state, and local minimum wage requirements.

Pay ranges for the following states only:

California: $16.50 - $23.00

Colorado: $16.00 - $19.00

Illinois: $16.00 - $19.00

Minnesota: $16.00 - $19.00

New Jersey: $16.00 - $23.22

Washington: $16.66 - $21.10

Whitestone, NY: $19.17 - $20.52

+ Show Original Job Post
























Guest Services Rep Part Time - 104020
Aurora, Colorado, United States
$16 – 23 USD / hour
Support
About Extended Stay America
A hotel chain offering affordable suites with kitchens for long-term stays in the United States.