Agent Operations Specialist - Dominican Republic (remote From DR) - Remote Eligible

Agent Operations Specialist

We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in the Dominican Republic. (Must possess a valid work permit or legal right to work in the Dominican Republic. Fluency in both English and Spanish is required.)

Who is eXp?

Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.

Come join us at eXp Realty – an 8x Glassdoor Best Places to Work organization!

What you will do:

The Agent Operations Specialist plays a dual role, driving agent growth while providing world-class operational support to agents, teams, and brokers within eXp Realty. This role is key in fostering strong relationships, enhancing the agent experience, and ensuring compliance with real estate laws.

Key Responsibilities:

• Execute strategic initiatives to attract, retain, and scale business with new agents, teams, and brokerages.
• Respond promptly to agent inquiries through email, chat, phone, and other communication channels.
• Develop and nurture relationships with brokers, agents, and industry influencers to identify new growth opportunities.
• Address and resolve issues related to systems, processes, services, or financial matters provided to agents, escalating complex cases as needed.
• Manage administrative tasks, including data updates, profile changes, and CRM activity tracking from lead generation to deal closure.
• Support accounting functions such as commission reconciliation, transaction audits, budget tracking, and financial reporting.
• Serve as a liaison with local CPA firms to ensure timely, accurate delivery of financial reports and compliance documentation.
• Analyze financial data provided by CPA firms, translate it into actionable insights, and present findings clearly and proactively to internal leadership.
• Conduct training sessions on contracts, risk management, licensing, compliance with real estate laws, and financial procedures.
• Monitor market and financial trends and provide updates to senior management on strategic initiatives and growth opportunities.
• Identify opportunities to improve operational and financial support processes, propose solutions, and assist in implementing tools and system upgrades.

How You Will Grab Our Attention:

Skills & Experience:

• Proven success in business development, agent growth, brokerage operations, or operational finance.
• CPA certification or equivalent accounting training is required.
• Proficiency in CRM tools (HubSpot preferred), accounting platforms (e.g., QuickBooks, NetSuite), and case management systems.
• Strong understanding of administrative, operational, and financial processes in real estate.
• Demonstrated ability to manage both real estate and financial compliance requirements.
• Experience working with external CPA firms and presenting financial data to internal stakeholders.
• Effective communication skills in Spanish and intermediate/advanced English are required.

Soft Skills:

• Self-driven with an entrepreneurial spirit and strong desire to achieve revenue-related results.
• Excellent verbal and written communication skills across all organizational levels.
• Strong customer service orientation with problem-solving abilities.
• Highly organized, detail-oriented, and capable of multitasking under pressure.
• Collaborative team player with a proactive approach to continuous improvement.

eXp Realty and its affiliated companies are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.