Renewals Account Manager - Hybrid

Renewals Account Manager- Hybrid

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

We are looking for a recent graduate to become our new Renewal Accounts Manager. This is an exciting role within our Data Quality and Targeting business. You'll be responsible for retaining, and expanding where possible, our existing customer base through the renewal of annual software licenses. Additionally, you will assist customers with any issues, concerns and involve their Experian account manager and our tech support if required. You will maintain the relationship to ensure issues are resolved and we can safeguard the renewal.

This role is a great opportunity to gain experience in a dynamic sales environment. It will ideally suit a recent grad with a year or so post graduating commercial experience that's looking to expand their career and skills within a dynamic and growing Global Enterprise. You'll need to be enthusiastic and passionate about delivering high quality customer service at all times.

What you'll be doing - Reporting to the Renewals Sales Manager

• Accountable for bringing in targeted renewal business on a monthly basis
• Demonstrate excellent product knowledge in order to qualify every opportunity
• Spot opportunities within existing customer base by cross selling and up selling during the renewal cycle
• On road visits with account manager (if required)
• Attending weekly STW (Sales Training Workshops)
• Understand and participate in performance management processes.
• Actively contribute to a culture where the fair treatment of customers is at the heart of the Experian business.

Qualifications

More about you

• Demonstrated customer service experience
• Experience in a professional environment
• Problem solving skills and strong challenging skills
• Degree in a business or related subject

Benefits/Perks:

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible work environment, hybrid model
• Flexible time off including volunteer time off, personal leaves and paid holidays
• 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.