Production Support Customer Service Executive

Production Support Customer Service Executive

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

We are recruiting for a crucial Customer Service Executive position within our Background Checking team, based at our Nottingham office reporting into the team leader. You will be part of an important team within Experian. It allows you to grow both your customer service and administration skills. Additionally, it offers a career path that provides fantastic career progression and learning opportunities.

You will have experience of excellent customer service skills, which you use to support our clients and customers throughout their employment screening journey.

You will conduct several of the component parts of the employment screening process. This will allow you to build your confidence and understanding of multiple screening processes, such as criminal record checks, DVLA and International checks. Working with your team, you will blend together problem solving skills and a keen eye for detail and making accurate decisions.

We are offering the chance for you to build a career within the Customer Services sector. You will work with a friendly team, where you will learn new skills and have the opportunity to work your way up within a renowned business.

Qualifications

• We're looking for someone with a proven Customer Service background. Alternatively, we're interested in someone who has had a previous customer-facing role. In this role, they dealt with customers on a daily basis, either face to face or through another medium, such as inbound or outbound telephone calls.
• We're after a team player, who can stay organized and self-motivated to meet deadlines.
• Everyone has different experience, and so please don't rule yourself out if you cannot 'tick' all of the qualities mentioned above. Talk to us about the experience that you do have.

Additional Information

• Hybrid working - 40% office based
• Great compensation package and uncapped commission
• Core benefits include pension, bupa healthcare, sharesave scheme and more!
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.