Customer Support Specialist I

Customer Support Specialist I

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.

Experian is seeking Customer Care Specialists to join our growing Call Center in Costa Rica, reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer skills. You are willing to participate in development activities to stay current on industry knowledge our standard operational procedures. Additionally, you will:

• Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will provide reassurance and peace of mind to our members regarding their credit information.
• Help members understand the value in their memberships, what benefits they have and how to use them.
• Effectively handle escalated customer issues.
• Receive customer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.
• Adjust to variations in products.
• Ability to understand standard operational procedures for all new partners being onboarded.

Qualifications:

• 6 months to 1 year of Inbound call handling experience (Required)
• High School Diploma (Required)
• Excellent English written and oral communications skills (Required)
• Keep performance on a occupied environment (80% Occupancy)
• Pays close attention to the small aspects of a task or situation
• Experience handling support requests from a variety of different channels
• Arrange and manage tasks, time, and resources
• Interpret information to understand complex problems or situations
• Problem-solving skills
• PC/internet skill's to make fast and accurate decisions.
• To make fast and accurate decisions. Short-term visual memory.
• Will clear our pre-employment screening
• Will pass our Employee Background Screen which will include criminal background check, previous employment, and education verification.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.