Customer Success Manager – Marketing Services - Hybrid

Customer Success Manager – Marketing Services – Hybrid

Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We're a constituent of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, accomplished people and innovation so we can help create a better tomorrow. To do this we employ 'big-thinkers' and 'can-doers' that share our purpose #uniquelyexperian.

Job Description

Our Customer Success team play an integral part in maintaining and growing our clients across ANZ. They advise and guide a wide variety of clients who are using Experian products, from the point of sale onward. They ensure our clients adopt our data and solutions widely within their business and are continually driving additional value. Our CSM's build genuine and authentic relationships with our clients by working strategically in partnership to discover their business needs and challenges. They facilitate training and workshops to ensure clients understand how data can solve those challenges and have regular correspondence with the business stakeholders to ensure that value is being driven.

What you'll need to bring to the party

• Authenticity, to build genuine and productive relationships with our clients by working strategically to discover their business needs and challenges
• Confidence to ensure clients understand how Experian technology, data and expertise can solve their challenges and help them achieve value and lead user adoption

What you'll be doing

• Maintain a high level of customer satisfaction and retention.
• Lead and support Customer Success Events & Round Tables in collaboration with Sales, Product and Consulting teams.
• Become a Trusted Advisor for our clients and the Voice of our Customer across the different teams within Experian.
• Increase and track adoption of Experian Marketing Services solution including the expansion of use cases through expanded networking within your accounts.
• Design, set up and run an operating rhythm with Marketing Services clients to increase usage and adoption. Promote and track sales teams supporting other data management clients.
• Develop a trusted advisor relationship with partners and exec sponsors
• Running client workshops & webinars where required

Qualifications

More about you

• You'll need to have a keen interest in data, customer segmentation and its applications
• This role would suit someone with a min 2+ years of experience (or mixture of both) and University qualified
• Proficiency in using a CRM platform (such as Salesforce) and Microsoft Office (PowerPoint and Excel)
• Strong experience solving enterprise technology and data challenges
• Proven record of over-achievement and exceeding expectations
• Experience organizing and prioritizing your own tasks, project management
• Experience managing relationships with a range of customers
• Experience working in an agency, client or mar tech organisation on marketing campaigns and strategy
• Record of over-achievement and exceeding expectations
• Subject Matter Expertise: Marketing Technology, Digital media buying landscape, Segmentation

Benefits/Perks:

• Novated Leasing & Salary Packaging
• Great compensation package and bonus/commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible work environment, hybrid model
• Flexible time off including volunteer time off, personal leaves and paid holidays
• 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave

Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.