Consumer Services Manager
Experian
Consumer Services Manager
Manages operations that provide customers with product information and coordinate the resolution of customer service or account issues for designated product lines, manages the customer contact and document processing required to maintain credit databases.
Manages employee performance in providing credit services and ensures compliance with federal and state regulations while attaining business objectives, manages the investigation process during a credit dispute ensuring compliance to federal and state regulations and departmental goals.
Manages operations to update and maintain the consumer credit profile database, produces reports and provides methods for user access to information in the resolution of consumer disputes, monitors, and maintains database integrity.
BA/BS or equivalent experience.
4-7 years functional experience.
3-5 years' managerial experience.
Strong knowledge of Experian products and services.
Strong knowledge of web-based and software systems.
Strong knowledge of PC desktop applications.
Strong knowledge of client contracts and contract law.
Good knowledge of finance and accounting practices with strong knowledge
Credit and collections activities.
Strong oral and written communication skills.
Strong organizational and work prioritization skills.
Strong leadership skills.
Strong knowledge of call center operations.
Strong knowledge of federal and state regulations regarding credit reporting.
Strong knowledge of control principals and internal auditing methods and
procedures.
Strong knowledge of data processing systems.
Strong problem solving and analytical skills.
Strong project management skills.
Strong knowledge of Experian products and services