Senior Manager, Strategy & Operations Excellence

Senior Manager, Strategy & Operations Excellence

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

We are looking for a strategic and analytically driven Senior Manager, Strategy & Operations Excellence to generate actionable insights that influence leadership decisions, improve service experience, and reduce operational costs. This role combines advanced data analysis, statistical modeling, and AI to deliver clear, forward-looking insights that guide strategic direction and service transformation across the organization.

As a Senior Manager, Strategy & Operations Excellence within our Traveler and Partner Service Operations Excellence org, you will be a core thought partner to senior leadership—solving ambiguous, high-impact problems that span operational efficiency, customer experience, and growth strategy.

You will bring a structured, hypothesis-driven approach to complex, unstructured business challenges; develop workplans and quantitative models; translate data into actionable insight; and communicate recommendations with exceptional clarity and influence. This this is a leadership-level individual contributor role to start.

In this role, you will:

• Problem Structuring & Analysis: Break down open-ended business questions into structured, solvable components; define analytical approaches and workplans.
• Strategic Insight Generation: Design and execute analyses to uncover root causes, performance drivers, and opportunities across operations, customer experience, and cost.
• Actionable Recommendations: Synthesize insights into strategic recommendations with clear implementation pathways; partner with cross-functional leaders to drive adoption.
• Influence and drive results with cross-functional partners (especially Product, Data Science, Engineering, Marketing and various Category teams)
• You're results-oriented with a proven track record of leadership and taking ownership to produce exceptional results
• Executive Communication: Develop concise, compelling presentations and deliver findings to VP- and C-level stakeholders.
• Stakeholder Collaboration: Act as a strategic thought partner to leaders across Ops, Product, and Data; help prioritize initiatives and inform roadmap decisions.

Experience and Qualification:

• 3-5 years total experience, ideally at a top-tier strategy consulting firm
• 10+ years total experience
• Exceptional structured thinking and problem-solving abilities
• Strong command of analytics; fluency in Excel and/or SQL (experience with Looker, Tableau, or Python is a plus)
• Track record of driving clarity and action in ambiguous environments
• Polished executive communication, both written and verbal
• Strong bias for action and outcomes, not just analysis
• MBA or other advanced degree a plus

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50