Senior Franchise Services Specialist

Senior Franchise Services Specialist

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Expedia Cruises is seeking a detail-oriented and proactive Senior Franchise Services Specialist to join the Franchise Services team to support franchise owners through various key milestones of franchise ownership. You will be part of a team committed to the ongoing success of our network of franchise owners and who are passionate about powering global travel for everyone, everywhere.

In this role, you will play a key part in managing the franchise agreement renewal process, ensuring each renewal is completed accurately and on time. You will also support other critical initiatives, including store sunsets and technical set up assistance. Success in this role requires the ability to guide franchisees through structured processes, maintain momentum, and meet important deadlines. By helping franchisees meet and maintain brand and operational standards, you will contribute to preserving and enhancing the asset value of each location through consistent adherence to our brand and operating procedures.

What you'll do:

• Manage and oversee the franchise agreement renewal process guiding franchisees through the renewal of their franchise agreements, ensuring all documentation is complete, accurate, and submitted on time
• Collaborate with internal teams and franchise owners to ensure a smooth, coordinated, and timely renewal experience
• Conduct brand compliance assessments evaluating retail locations to ensure adherence to brand standards and identifying upgrades required
• Review company documents, prepare formal requests for contracts team, and maintain up-to-date records and resources
• Follow up on store upgrades identified during the renewal process to ensure timely completion
• Complete the closure process for retail locations, including booking transfers, database updates, and procedural reviews with franchise owners
• Assist with the technical and supplier setup of new or transitioning stores
• Work cross-functionally with other departments to execute processes and meet deadlines
• Maintain and update all process documentation, records, resources, and assets to ensure accuracy and consistency
• Support other ad-hoc projects and initiatives as required

Experience and qualifications:

• 3–5 years of experience in account management, client services, or franchise operations
• A degree in business or a related discipline
• Exceptional organizational skills and attention to detail
• Strong written and verbal communication abilities, especially in complex or sensitive scenarios
• Proven ability to manage multiple projects and meet deadlines
• Critical thinking and problem-solving skills
• A proactive approach to follow-up and responsiveness

The total cash range for this position in Vancouver is $73,000.00 to $102,500.00. Employees in this role have the potential to increase their pay up to $117,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50