CRM & Revenue Operations Manager

CRM & Revenue Operations Manager

ExoClick is an innovative and global ad company serving 20 billion daily geo-targeted ads to web and mobile advertisers & publishers. We are part of EXOGROUP, a set of companies made up of +200 talents and offering a wide range of services within the digital business landscape with headquarters in Barcelona and offices in Dublin, Porto and Valencia.

We are revolutionizing the online ad-serving industry for advertisers, publishers, and networks alike and are seeking to recruit a CRM & Revenue Operations Manager.

Role Summary:

The CRM Manager is the architect of Exoclick's commercial engine. You are responsible for the end-to-end configuration of Hubspot, ensuring that the Sales (Advertising/Publishing), Marketing, and Customer Success teams have the tools, automations, and data they need to operate at peak efficiency. You bridge the gap between business strategy and technical execution, turning raw data into actionable insights.

Key Responsibilities:

• Platform Governance: Serve as the primary Hubspot Administrator. Manage custom objects, property architecture, and integration with third-party tools.
• Process Automation: Design and maintain complex workflows to automate lead distribution, customer onboarding, renewal alerts, and marketing nurtures.
• Cross-Functional Support:
  • Sales: Build deal pipelines, automated sequences, and sales playbooks.
  • Marketing: Support lead scoring, attribution modeling, and campaign tracking.
  • Customer Success: Configure health scores, ticketing systems, and automated feedback loops (NPS).
• Reporting & Analytics: Build and maintain advanced dashboards for the Heads of Departments. Ensure "one version of the truth" for revenue, churn, and team productivity metrics.
• Data Integrity: Conduct regular data cleansing, de-duplication, and mapping audits to ensure the CRM remains a reliable source of truth.
• Training & Enablement: Create documentation and conduct training sessions to ensure all team members are using Hubspot effectively and consistently.

Requirements:

• Experience: 3-5 years of experience managing a CRM, specifically Hubspot (Sales and Marketing Hubs). Experience in an AdTech or SaaS environment is highly valued.
• Technical Skills: Expert-level knowledge of Hubspot Workflows, Custom Objects, and Reporting. Familiarity with HTML/CSS for email templates and API integrations is a plus.
• Analytical Mindset: Strong ability to translate business requirements into technical workflows and data visualizations.
• Project Management: Proven ability to manage requests from multiple stakeholders (Sales vs. Marketing) and prioritize based on business impact.
• Communication: Ability to explain technical CRM concepts to non-technical users.

What you'll find working at ExoClick:

We offer a position in a young, dynamic and international team with exceptional working conditions in unique offices high up in the Torre Mapfre, one of Barcelona's world-renowned landmarks, located right on the city's seafront.

Additionally, we offer the opportunity for permanent training, personal development, ambitious career growth, and a competitive salary.

Most of all, we offer a position in a team that thrives on achievement, success, and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have an innovative, winning mentality, this position is for you!

Our company benefits:

• Flexitime and summer schedule;
• Private health insurance;
• Your Birthday off as a paid holiday;
• Flexible compensation plan: travel, meals & childcare;
• Additional internal and external training through our EXOGROUP University program;
• English, Portuguese & Spanish classes;
• Training budget & study leave;
• Employee referral program bonus - You can earn 2500Eur by referring someone!
• Exciting team buildings in locations such as Ibiza;
• Office games room/chill-out zone;
• Organic fruit;
• Monday team breakfast;
• Yoga classes;
• Subsidised Well-Being activities;
• Calm App;
• Massages;
• Subsidized catering;
• Flexible remote work;
• Home office set up budget of 500 Eur;