Customer Support Specialist (tashkent)

Customer Support Specialist

Exely is a global IT company specializing in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in the APAC and EMEA regions and speaks over 35 languages, providing an exceptional opportunity to share global exchange experiences.

Our team is growing rapidly in the EMEA region and is looking for a Customer Support Specialist to assist our hotels in Uzbekistan.

Are you passionate about learning technical skills, training others, and building strong relationships with clients? Apply for the Customer Support Specialist position at Exely, where you will have the opportunity to onboard, train, and support hoteliers using various products.

As a Customer Support Specialist, you will:

• Teach clients how to use the Exely platform;
• Provide strong support by processing clients' requests via calls and emails (e.g., clarifying the meanings of reports, and guiding product use) proficiently in Uzbek, English, and Russian;
• Handle client feedback and transfer technical requests to the second support line;
• Ensure that our products are functioning correctly on the client side. If mistakes are found, create and send a list of recommendations to the client for proper operation.

Working hours:

• Monday-Friday, 9 AM-6 PM (GMT+5) with 01 hour break for lunch.