Customer Service Agent

Join Our Team At Kitchener Airport

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Our operation in Kitchener keeps growing and provides our team members with an amazing opportunity to work with many of our different airline partners! In Kitchener you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. So, would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada's best airlines appeal to you? Are you someone who is known for reliability and flexibility?

Come join us! Executive Aviation is excited to be hiring Customer Service agents at the Kitchener Airport (YKF) who love working in the tourism industry. This is a contract role that will start approximately the beginning of April 2026, and last approximately six months, and end at the end of October 2026. This role reports directly to an amazing Customer Service Coordinator who is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $18.00-$21.00/hour. We offer comprehensive health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Requirements

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Helping passengers check-in
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• Positively work with airline crew
• Light grooming duties
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years' in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Previous airport experience is considered an asset
• Previous experience with the Sabre reservation system is considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment including:
• Restricted Area pass issued by Transport Canada
• A criminal background check
• Hold a valid driver's license with a clean driver abstract