Customer Service Agent

Customer Service Agent

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Come join our new operation in Campbell River!

If you answered 'Yes!' to any of our question, then apply and come join us! Executive Aviation is hiring Customer Service Agents at the Campbell River Airport (YBL) who love working in the tourism industry, and anything people and travel related. This role reports directly to an amazing Shift Lead who is there to support you. This is approximately a 6-month seasonal position that will begin at the end of April 2026 and will end approximately the end of October 2026.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $19.15-$22.10/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Helping passengers check-in
• Supporting self-serve kiosks
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• A physical ability to consistently lift up to 70 lbs/32kgs
• Positively work airline crew
• Light grooming duties
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years' in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment:
• Restricted Area pass issued by Transport Canada
• A criminal background check
• Hold a valid driver's license