Service Desk Escalation Engineer

Service Desk Escalation Engineer

Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a Service Desk Escalation Engineer and be the hero who transforms tech chaos into calm. No capes required—just your sharp skills and a passion for problem-solving!

Your Mission (Should You Choose To Accept It):

• Rescue & Resolve: Tackle escalated tech issues from Level 1—hardware gremlins, software glitches, and network hiccups don't stand a chance.
• Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity).
• Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe.
• Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others.
• Update & Protect: Deploy patches and updates to keep systems running smoothly and securely.
• Collaborate: Partner with team members and other IT teams to crush complex challenges.
• Be the On-Site Hero: Provide remote and in-person support, sometimes saving the day means showing up IRL.
• Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars.

Your Superpowers (A.K.A. Qualifications):

• Education: Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry).
• Experience: 2-4 years in IT support (you've seen it all, from password resets to network meltdowns).
• Tech Mastery: Windows, macOS, Active Directory, Office 365, and networking are your bread and butter.
• Tools of the Trade: Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns).
• Soft Skills: Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down.
• Certifications: CompTIA A+, Network+, or Microsoft certs are a plus, but not a must.

Why You'll Love It Here:

• Team Vibes: Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who've got your back.
• Grow Fast: Level up your skills with real-world challenges that keep you sharp.
• Perks: Competitive salary, health/dental/retirement benefits, and company-issued gear (because heroes need tools).
• Fun Stuff: Team outings, nerf gun battles, and a culture that celebrates wins both big and small.

The Nitty-Gritty:

• Location: Primarily office-based, with occasional travel to client sites (adventure included).
• Flexibility: Occasional on-call or shift work (for those who thrive under pressure or live on coffee).
• Physical Skills: Able to lift 50 lbs (because cloud storage hasn't replaced all the heavy lifting… yet).

Ready to join the crew? If you're ready to fix, troubleshoot, and high-five your way through the IT world, hit "Apply" now. Warning: This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru.

Let's build a smoother digital future—one ticket at a time.