Customer Service Representative (m/f/d) - Göttingen Location
Excelitas Technologies Corporation
Customer Service Representative (m/f/d) - Göttingen Location
Location: Goettingen, Germany Job Function: Customer Service Job Country: Germany Job City: Goettingen Job Type: Regular Full Time ENABLE your future through light. Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors. ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL.
Your Responsibilities
- Commercial support of a major customer in the semiconductor market segment
- Preparation of quotations based on specifications from the Sales and/or Business Segment departments for customer‑specific products and projects
- Independent order processing and deadline tracking, including necessary coordination with internal departments and communication with customers
- Handling of special orders (e.g., quantity contracts, project orders, customer‑provided materials)
- Processing of returns/complaints (credit notes, debit notes)
- Creation and dispatch of invoices to customers
- Master data maintenance in SAP SD (customer master data/material master data)
Your Profile
- Completed commercial training or university degree (FH)
- Several years of professional experience in order management within a manufacturing‑oriented environment
- Good command of English, both written and spoken
- Strong customer orientation, team spirit, and organizational talent
- Comprehensive process understanding and strong ability to grasp cause‑and‑effect relationships
- Very good knowledge of MS Outlook, Word, Excel, and SAP R/3
Equal Opportunity/Affirmative Action Employer Minorities/Females/Disability/Gender Identity/Sexual Orientation