Technical Support Engineer (with Devops Experience)

Technical Support Engineer (with DevOps Experience)

We're seeking a talented Technical Support Engineer (with DevOps Experience) to join our team and work on a long-term project. If you have a background in a support role and the ability to identify and resolve unique problems effectively, take your chance to apply.

Why Join Exadel

We're an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what's next. What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client

The client is a custom software development company committed to providing quality IT solutions that facilitate and add value to clients' businesses. They offer a full spectrum of custom software services, including web and mobile application development.

What You'll Do

• Provide Tier 3 technical support for customers and internal teams
• Troubleshoot and resolve complex technical issues related to software and systems
• Work with Tier 1 and Tier 2 support teams to escalate issues as necessary
• Collaborate with software developers and other technical support engineers to resolve issues and provide solutions
• Analyze system logs and diagnostic data to identify and diagnose issues
• Reproduce issues identified at the customer's site in order to identify the root cause
• Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides
• Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support

What You Bring

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field
• 4/5+ years of background in Tier 3 technical support or a related field
• Experience with troubleshooting complex software and system issues
• Competency in Database Platforms (such as Oracle, Snowflake, and Postgres), Big Data Platforms (such as Databricks, Hadoop, and Spark)
• Proficiency in Cloud environments (Azure, GCP, AWS) and Docker, Kubernetes (good knowledge of architecture and components, troubleshooting skills)
• Familiarity with programming languages such as Java, Python
• Knowledge of operating systems, databases, and networking protocols
• Ability to work independently and in a team environment
• Demonstrated ability to learn quickly and adapt to changing technologies and customer requirements
• Strong analytical and problem-solving skills
• Being open to on-call 1-2 times a month

English Level

Upper-Intermediate

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs