Senior Servicenow Administrator

Senior ServiceNow Administrator

We're an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what's next. What powers it all? Our people are ambitious, collaborative, and constantly evolving.

The leading provider of vehicle lifecycle solutions, with headquarters in Chicago, enables the companies that build, insure, and replace vehicles to power the next generation of transportation. Its platform delivers advanced mobile, artificial intelligence, and car technologies. It connects a network of 350+ insurance companies, 24,000+ repair facilities, hundreds of parts suppliers, and dozens of third-party data and service providers. The customer's collective solutions enhance productivity and help clients deliver better experiences for end consumers.

What You'll Do

Manage day-to-day administration of the ServiceNow platform, including user access, roles, and permissions

Monitor system performance and troubleshoot issues to ensure high availability and reliability

Configure and implement ServiceNow ITSM & ITOM modules, ensuring robust design and deployment aligned with best practices

Develop and maintain workflows, business rules, UI policies, and client scripts

Implement integrations with third-party systems using pre-built extensions and as needed, APIs

Plan and execute platform upgrades and patches, ensuring minimal disruption

Maintain compliance with best practices and governance standards

Proactively identify opportunities for optimization and propose enhancements to improve platform performance and user experience

Ensure platform security through proper role-based access controls and data protection measures

Support audits and maintain documentation for compliance purposes

Work closely with ITSM teams, developers, and business stakeholders to understand requirements and deliver solutions

Actively safeguard the overall quality of the platform, monitor customizations, and manage technical debt through collaborative efforts with stakeholders, escalating issues when necessary to ensure long-term system integrity and reliability

What You Bring

5+ years of experience administering ServiceNow in a large enterprise environment

Strong knowledge of ITIL processes and ServiceNow ITSM modules

Hands-on experience with ITOM modules and end-to-end implementations

Experience with ServiceNow scripting (JavaScript, Glide API) and integrations

ServiceNow System Administrator certification required

Additional certifications (e.g., ITIL Foundation, ServiceNow Implementation Specialist, Business Process Management) preferred

Solid architectural and analytical skills with the ability to build complex solutions

Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience)

Legal & Hiring Information

Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more

Reasonable accommodations are available to enable individuals with disabilities to perform essential functions

Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

International projects

In-office, hybrid, or remote flexibility

Medical healthcare

Recognition program

Ongoing learning & reimbursement

Well-being program

Team events & local benefits

Sports compensation

Referral bonuses

Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.