Senior Director, Revenue Operations - Remote Eligible

Senior Director, Revenue Operations

Exactera has offices in New York City, Tarrytown NY, St. Petersburg FL, London, and Argentina.

Compensation: $170,000-$200,000 per year depending on experience Generous PTO, birthdays off, summer Fridays and a robust holiday schedule.

Role Overview: Exactera is seeking a seasoned, strategic, and operationally savvy Sr. Director of Revenue Operations to own the end-to-end financial and GTM operational infrastructure that underpins our rapid growth. This pivotal leadership role will report directly to the Chief Revenue Officer and will be instrumental in scaling the compensation planning, forecasting, GTM infrastructure, and enablement that drive our commercial engine forward.

Key Responsibilities:

• Lead the design and execution of annual and quarterly compensation plans for sales and revenue-generating teams.
• Collaborate with Finance, HR, and GTM leadership to ensure comp structures align with overall revenue strategy, affordability, and incentive effectiveness.
• Model compensation scenario analyses to optimize performance incentives and retention while balancing budget constraints and sales productivity.
• Own end-to-end commission payout processes—ensuring accuracy, timeliness, and alignment with the comp structure.
• Act as the primary liaison between Finance and GTM teams to validate payouts, resolve discrepancies, and maintain transparent communication.
• Standardize payout workflows, develop clear documentation, and build audit capabilities to ensure financial integrity and compliance.
• Define and maintain rigorous quota-setting methodologies, incorporating territory design, market potential, and rep productivity.
• Partner with Sales Leadership to set fair and achievable quotas calibrated to compensation plans and revenue targets.
• Utilize quantitative modeling and scenario planning to forecast quota adjustments and optimize coverage.
• Develop and maintain forecasting models, cadence, and process governance to ensure accurate revenue predictions.
• Enable visibility into pipeline health, conversion metrics, and forecast accuracy—providing actionable diagnostics and improvement recommendations.
• Produce executive-level dashboards and analyses to inform leadership decisions and strategic planning.
• Partner with Data org on the architecture and evolution of our GTM tech stack (e.g., CRM, forecasting tools, BI platforms), ensuring scalability and data integrity.
• Build workflows, automations, data pipelines, and integrations that optimize GTM effectiveness and operational agility.
• Drive continual improvement in system adoption, reliability, and alignment with evolving commercial processes.
• Develop onboarding, training playbooks, and performance tools that accelerate ramp time and quota attainment.
• Provide operational insights and data-driven recommendations to enhance enablement programming and content targeting.
• Measure enablement efficacy via usage analytics, adoption rates, and performance outcomes; iterate continuously to improve GTM productivity.

What You'll Need to Succeed:

• 10+ years of experience in Revenue Operations, Sales Operations, or GTM-centric operational roles; at least 4 years in a leadership capacity in high-growth B2B SaaS organizations.
• Proficiency in CRM and GTM systems (e.g., Salesforce, Salesloft, Lavender.ai, Chatgpt, Tableau, etc.), and fluency with BI/reporting platforms.
• Strong business acumen combined with sharp analytical and modeling skills—capable of translating data into strategic operational improvements.
• Collaborative leadership style with a track record of partnering across Finance, Sales, HR, Enablement, and Product teams.
• Excellent communication skills, executive presence, and a bias toward action and continuous process improvement.

What We Offer:

• A collaborative team culture with opportunities for career development.
• Ample opportunities to be recognized, build valuable skills, and grow your career.
• Generous vacation policy, including paid parental leave and Summer Fridays.
• Comprehensive health plans with FSA and HSA options.
• 401(k) retirement plan.
• Life and disability insurance coverage.
• Supplemental benefits like a dependent care savings plan, pet insurance, will preparation, and an employee assistance program.

About Us:

At Exactera, a FinTech SaaS start-up founded in 2016, we stand at the intersection of human and machine intelligence. Our corporate tax solutions are powered by AI and cloud-based technologies, serving customers worldwide. With over $100 million in funding from Savant Venture Fund and Insight Partners, we are poised for growth. We are committed to diversity, inclusion, and equal opportunities for all.