IT Support Engineer

Job Opportunity At Evonik Malaysia

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Responsibilities

• Provide comprehensive hardware, software, and end-user support for unresolved issues, adhering to documented procedures and service level targets to ensure effective business operations.
• Deliver exceptional end-user support by addressing inquiries and resolving IT-related issues with a focus on customer satisfaction.
• Utilize standard office equipment and software proficiently, offering technical guidance as needed.
• Support business processes independently, showcasing strong problem-solving abilities and meticulous attention to detail.
• Perform additional relevant tasks as assigned.

Requirements

• Education: Recent graduates are encouraged to apply. Candidates with prior customer service experience in a call center setting will have a competitive advantage.
• Language Skills: Proficiency in spoken and written English is required. Ability to communicate in Mandarin is an added advantage.
• Technical Skills: Basic knowledge of computer operating systems and strong PC literacy.
• Customer Service Skills: Excellent communication abilities with a strong orientation towards customer service. Demonstrated capability to resolve problems efficiently and accurately.
• Work Ethic: Commitment to the role, a positive attitude, and a willingness to learn and adapt.

Your Application

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com. Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager: Angela Poh, Kelly Wong

Company is Evonik Malaysia