People Service Delivery Manager

People Service Delivery Manager

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We're full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we're equipped and ready to meet it. We live our values, we're purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We're ambitious for our clients, our communities – and for you. Whether you're starting out on your career or well established, whether you're a lawyer or in business services. If you're looking for what's next, we are too.

For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It's energetic, fast-moving and there's always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what's next, will ensure you thrive too.

This role sits within the International People Operations team and is based in our Amsterdam office. This is a hybrid role, with a current requirement of working 3 days on site in the Amsterdam Office and will require some occasional travel to our other offices within Europe and to the UK.

Eversheds Sutherland prides itself on being a great place to work. The International People Operations team is a People Shared Service which is at the very heart of the employee experience. You will work as part of a professional and energetic team that is at a pivotal point of change, introducing new technology to enhance our service delivery. You can expect to get involved right across the spectrum of HR activity to make a real difference to our business. You can expect to achieve professional satisfaction by using your skills to the full.

Role and Key Responsibilities

Reporting into the Senior People Operations Manager, the role of the People Service Delivery Manager (Europe) is responsible for the delivery, governance and continuous improvement of core People Operations processes across multiple European jurisdictions. This role ensures a consistent, compliant and high‑quality employee experience throughout the employee lifecycle, while maintaining accurate People data and robust operational controls.

Acting as a regional subject matter expert, the role partners closely with HR Business Partners, Reward, Payroll, Finance and our Governance & Compliance teams, and serves as an escalation point for complex operational matters. The People Service Delivery Manager (Europe) also plays a key role in driving operational excellence, system optimisation and risk mitigation across Europe, balancing standardisation with local requirements.

Key responsibilities for the People Service Delivery Manager (Europe) role are to:

• Oversee end to end core People processes/paperwork required across Europe, including onboarding, offboarding, contractual changes and cyclical activities ensuring accuracy, timeliness and compliance across all jurisdictions
• Drive standardisation of processes ensuring consistency and compliance across all jurisdictions
• Act as an escalation point for HR Administrators across Europe on any complex operational matters, partnering with the local HR Business Partners
• Collaborating with the Reward team, support benefits related queries across all European jurisdictions
• Ensure accurate benefits data in HR Systems (e.g. SuccessFactors, Payroll Systems, any 3rd party systems) to maintain a single source of truth for reporting and payroll alignment
• Ensure employee records and contractual documents are accurate and put in place any training for local teams, if required
• Play a key role in any project work related to operational transformation work across Europe
• Partner with the Governance & Compliance team to identify and deliver the employee screening approach across Europe, with a focus on risk mitigation and regulatory compliance
• Develop and maintain clear process documentation, SOPs and system guidance
• Define and track key People Operations KPIs (e.g. onboarding timeliness, data accuracy, query volumes, SLA adherence) to identify trends and improvement opportunities
• Provide line management for a small team of People Operations Co‑ordinators/Administrators, including setting clear objectives, supporting development and performance, ensuring workload prioritisation, and fostering a consistent, high‑quality service delivery model
• Work collaboratively with the wider People Operations team to share best practice, drive consistency in ways of working, and continuously improve service delivery across Europe

Experience

We're keen to speak to candidates with the following experience:

• Professional fluency in English and Dutch, with the ability to work confidently in a multilingual European environment; other European languages are highly advantageous
• Strong experience in People Operations within a multi‑country European environment
• Solid understanding of the employee lifecycle, including onboarding, offboarding, contractual changes and benefits administration
• Working knowledge of European employment practices and regulatory considerations, with the ability to balance standardisation and local requirements
• Proven ability to design, standardise and continuously improve operational processes at scale
• Confidence working with process documentation, SOPs and operational controls
• Experience line managing and developing a small team, including performance management, coaching and prioritisation of work
• Strong stakeholder management is essential, experience gained within a professional services environment is desirable
• Knowledge of the legal sector would be desirable

What's in it for you?

At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

• We're fair, transparent and equitable
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement
• We help you plan ahead through retirement planning, insurance and assurance

Diversity & Inclusion

At Eversheds Sutherland, "Inclusive" is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients' goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.