M365 Engineer - Identity & Messaging

M365 Engineer - Identity & Messaging

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We're full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we're equipped and ready to meet it. We live our values, we're purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We're ambitious for our clients, our communities – and for you. Whether you're starting out on your career or well established, whether you're a lawyer or in business services. If you're looking for what's next, we are too.

For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It's energetic, fast-moving and there's always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what's next, will ensure you thrive too.

The main purpose of this role:

• Subject Matter Expert (SME) providing L3 support across services managed by the Identity & Messaging team. This includes, but is not limited to, Microsoft O365 and Azure environments, tenants and cloud, Intune (MDM), SharePoint, Teams, Exchange (Online), Certificate management, PowerShell, Access management, and authentication.
• Ensure the Messaging & Identity team delivers quality, secure, and reliable IT services to the business and clients.
• Make recommendations to the Manager of Identity & Messaging – Delivery & Operations regarding items necessary to maintain or enhance current service standards.
• Develop and deliver a robust and effective technical platform that aligns with business strategy and IT architecture roadmap.

Key Responsibilities:

• Ensure the performance and availability of Eversheds Sutherland's IT platforms fully support the needs of the business and its clients, keeping them at an appropriate level and in line with technological changes.
• Monitor and maintain Messaging & Identity systems services to high levels of quality, as defined within negotiated and agreed service level agreements, parameters, or contracts, and in accordance with industry-standard best practices.
• Configure all services to meet service level agreements and design them to adhere to disaster recovery and cyber threat principles.
• Take a proactive approach in identifying future trends and issues, assisting in the development of new or amended services accordingly.
• Collaborate with other internal IT teams to enhance the overall experience of services.
• Develop relationships with third-party providers.
• Continuously evolve current services, striving for excellence and driving efficiency.
• Member of an On-Call Rota for out-of-hours P1 major incident.

Skills and Experience:

• Hands-on technical experience with Messaging and Identity management platforms, including but not limited to Microsoft O365 and Azure environments, tenants and cloud, Intune (MDM), SharePoint, Teams, Exchange Online, Certificate management, PowerShell, Access management, and authentication.
• Extensive experience with Identity Management and single sign-on (SSO) technologies.
• Expertise in Mobile Device Management (MDM), particularly with Intune, and Exchange Online
• Experience in migrating from other platforms into the Microsoft ecosystem.
• Third-line engineering background with the ability to troubleshoot deep technical issues.
• Good understanding of MS Products and Licensing.
• Good understanding of O365, Active Directory, Azure AD Connect, and Azure AD.
• Ability to articulate technical scenarios and solutions in non-technical language.
• Team player, operationally savvy with a strong emphasis on providing quality service.
• Experience transitioning an infrastructure system from hosted to hybrid hosted/cloud.
• Skilled in analytical and problem-solving.
• Understanding of ITIL and other business and IT methodologies.
• Skilled communicator with the ability to influence and motivate others to achieve goals.
• Ability to make sound decisions based on a combination of analysis, experience, judgment, and intuition.

What's in it for you?

• We're fair, transparent and equitable
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement
• We help you plan ahead through retirement planning, insurance and assurance

Diversity & Inclusion

At Eversheds Sutherland, "Inclusive" is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients' goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organizations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.