IT Software Quality Engineering Lead

IT Software Quality Engineering Lead

The Lead, Quality Engineering, is responsible for leveraging a deep knowledge of software quality assurance discipline, quality engineering & automation implementations, and enterprise software development best practices to manage a team of quality engineers and drive quality initiatives to ensure the highest quality for IT deliverables. This role is responsible for utilizing functional and technical acumen to drive the quality engineering team's participation in the agile development process, establish relationships, interact with stakeholders, and ensure on-time delivery of product features, enhancements, and bug fixes with the highest quality that will delight end users.

Essential duties and responsibilities include managing the overall work for technically complex areas of testing, working closely with product management and application development and support teams to define sound test strategies, efficiently driving product quality and promoting leading industry best practices meeting QE department goals and objectives, leading a team of SQE professionals that increase software quality by applying industry standard software testing methodologies, directly supervising QE staff, representing the QE organization through all phases of the SDLC, working collaboratively with cross-functional teams to understand project objectives, project schedule, gather testing requirements and provide leadership through the execution of client implementation projects, providing sound and balanced leadership to QE and application development staff, managing workload, and partnering with product, application development, application support, and PMO leadership to staff projects, mentoring QE staff in expanding and developing their technology horizon, assisting in defining and facilitating the System Development Lifecycle for the organization, improving software development efficiency by replacing existing testing tools with more cost-effective and automated tools, making the team more efficient while operating within budget, managing testing artifacts to ensure proper reuse, versioning, backups, organization, and retention, coordinating and facilitating test planning, design, and execution sessions, providing technical leadership in the development and implementation of QE processes, tools, and frameworks, leading project teams, internal and external, to achieve project defined milestones and deliverables, conducting stakeholder (business and IT) meetings/interviews, and gathering requirements, training and assisting business users with planning and conducting UAT, conducting defect triage meetings and driving resolution in collaboration with the application development and business teams, implementing and defining testing methodologies and standards to continuously improve results, implementing ongoing quality improvement processes working with interdepartmental teams, developing and managing QE metrics to measure QE and application development team's performance, anticipating project and release problems and taking corrective action, escalating as needed, to achieve commitments, providing effective communication regarding issues, objectives, and progress of initiatives and projects, managing the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates, simultaneously managing multiple projects/efforts while maintaining high quality and delivering on schedule, developing technology strategies that align with the organization's vision, mission, and objectives, anticipating change and implementing an operational plan that is flexible, ensuring delivery of high-quality service, consultation, and product to customers through understanding of business needs and through the development of seamless transition of work processes across departments in the IT division, developing and managing relationships throughout the organization to reinforce a culture of service and collaboration, continually re-assessing the status quo and considering alternative solutions, keeping abreast of best QE practices and applying as relevant to the organization, leading change and adoption of new processes and technologies, setting clear direction, effective plans, and measurable outcomes, ensuring work is accomplished effectively by managing employee performance, work processes, and other resources, engaging employees to maximize their discretionary effort, developing a pipeline of excellent talent to fill future business needs, planning, organizing, and coordinating various projects, programs, and services, and all other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Expectations of the job include travel (10%) and hours (40 hours per week, 5 days of the week).