Human Resources Lead

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!

Job Requirements:

• Maintain a regular presence in the workplace and actively interact with employees to ensure compliance with the organizational climate.
• Interact daily with employees, building trust and honest communication.
• Conduct focus group discussions with employees daily, seeking general employee feedback and providing a summary report of the discussions with conclusions.
• Create an environment that makes Everise a preferred employer in the local market.
• Provide close and professional support to employees. Must be familiar with company policies and procedures to address employee concerns promptly.
• Guide all employees through the various processes, thus promoting a positive experience.
• Participate in the conceptualization, planning, and execution of activities to improve employee engagement and satisfaction.
• Prepare events and coordinate with suppliers, searching for potential partners for the Everise Privileges program.
• Respond to internal and external Human Resources related inquiries or requests and provide assistance.
• Maintain records of personnel-related data (payroll, personnel information, leave, turnover rates, etc.) both on paper and in a database and ensure all employment requirements are met.
• Liaise with other departments or functions (payroll, benefits, etc.)
• Support the candidate selection and confirmation process by assisting in the pre-selection of internal promotions, etc.
• Assist supervisors in performance management procedures.
• Schedule meetings, interviews, HR events, etc. and maintain the team's agenda.
• Coordinate training sessions and seminars.
• Conduct orientations, onboarding, and record updates with new hires.
• Assist with HR projects, such as collecting employee feedback.
• Comply with the payment of benefits to former employees.
• Ensure compliance with the organizational culture and climate.
• Attend to other functions assigned to your position.

Qualifications:

• Advanced studies in Industrial Psychology, Business Administration, or a related degree
• Experience in the Human Resources department
• Mastery of Microsoft Office.
• Organizational and interpersonal skills.
• Analytical and problem-solving skills.
• Great ability to multitask.
• Flexible hours.
• Ability to function in a fast-paced environment.
• Reliability regarding task completion and attendance.
• Team coordination skills.
• Advanced with or the ability to quickly learn the organization's HRMS, payroll, and similar employee management software.
• Knowledge of local laws.
• Knowledge of the English language at an intermediate level or higher

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.