Service Delivery Manager IT H/F

Service Delivery Manager It H/F

Directly reporting to the confirmed Service Delivery Manager, you organize and manage one or more large accounts in Information Technology Outsourcing.

You optimize and animate the relationship as well as the satisfaction of the clients in a logic of continuous service improvement.

• You design the organization, ensure transitions, manage the activity of the service providers, manage projects and the production of the support service teams to the user and to the enterprise (desk, proximity, workstation engineering, production…) on a multi-client and multi-activity perimeter.
• You guarantee and manage the achievement of the production objectives and the financial objectives of the contract (management of P&L, SLR, SLA...).
• You put in place a device of IT management (anticipation and management of the load, follow-up of dashboards…)
• You ensure the consideration of the events that can impact the service contract (qualitative, budgetary, contractual and planning risks).
• You analyze and evaluate the results of the indicators and propose action plans; you manage the controls, tests and diagnostics.
• You supervise and accompany the Delivery Managers and all the collaborators of your perimeter in the achievement of their objectives and relay the HR policy of the company.
• You optimize and animate the client relationship in a logic of continuous service improvement and participate in the flourishing on your perimeter through the deployment of the HELPLINE service offers.

You have significant experience in the management of an information technology outsourcing service on several client contexts and the management of support technician teams in an ESN context.

English is required (international context).

You master the ITIL best practices and the techniques of remote management and management of managers.

Your customer service sense, your leadership, communication, analysis and rigor qualities, allied to your ability to propose solutions will be the engines of your success.

Performance management, relational skills are as many assets necessary to the mastery of your role.

The benefits we offer:

• a mutual insurance covered at 50%
• a reimbursement at 50% of the transport ticket

And our specificities:

• very recent, secure and accessible premises by public transport or parking
• the possibility to work with a market leader
• a stable management team (75% in the group for more than 20 years)
• a profitable and permanently growing group
• a restaurant card (9.5€ covered by employer at 60%)
• recruitment bonuses up to 1000€
• a tailored accompaniment
• a CSE with many cultural benefits
• a training institute to support the development of your skills
• a mobility partner
• a united, committed and conquering team

Don't hesitate! Send us your CV! Attractive remuneration.

All our positions are conjugated in the feminine and masculine and are of course open to people with disabilities.