Onsite Technician 1st / 2nd Level Support (m/w/d)

Onsite Technician 1st / 2nd Level Support

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...

Job Description

Assist the client with first and second level support on workstations, mobility devices

Assist with infrastructures (installations, replacement, change, relocation, removal)

Provide support for computer systems in case of hardware and software incidents

Provide support for mobile devices (iPad, iPhone,) in case of software incidents

Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems

Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers

Always demonstrate excellent customer service

Qualifications

Technical/Business Skills

Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.

Monitoring and reporting of the production environment (dashboards, KPIs).

Monitoring and improvement of procedures and documentation.

Basic knowledge of Apple environment (iPhone).

Incident and request processing (ITIL – ticket tracking).

IT Support experience in a large enterprise environment.

Essential experience/skills

At least 3 years of onsite support and customer care is required.

Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.

Motivation and real desire to improve and learn.

Organized, able to work independently, pragmatic, and hands-on approach.

Spoken languages: English (fluent), French (fluent)

Strong oral and writing skills adapted to a professional environment.

Additional Information

All our positions are open to people with disabilities