Onsite Technician 1st / 2nd Level Support (m/w/d)
EVERIENCE
Onsite Technician 1st / 2nd Level Support
Assist the client with first and second level support on workstations, mobility devices
Assist with infrastructures (installations, replacement, change, relocation, removal)
Provide support for computer systems in case of hardware and software incidents
Provide support for mobile devices (iPad, iPhone,) in case of software incidents
Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
Always demonstrate excellent customer service
Technical/Business Skills
- Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
- Monitoring and reporting of the production environment (dashboards, KPIs).
- Monitoring and improvement of procedures and documentation.
- Basic knowledge of Apple environment (iPhone).
- Incident and request processing (ITIL – ticket tracking).
- IT Support experience in a large enterprise environment.
Essential Experience/Skills
- At least 3 years of onsite support and customer care is required.
- Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
- Motivation and real desire to improve and learn.
- Organized, able to work independently, pragmatic, and hands-on approach.
- Spoken languages: English (fluent) AND French
- Strong oral and writing skills adapted to a professional environment.
All our positions are open to both women and men and are, of course, open to people with disabilities.