Onsite PC Technician (m/w/d) First And Second Level Support

Onsite Pc Technician (M/W/D) First And Second Level Support

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics.

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...

Job Description

Responsibilities:

• Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal)
• Provide support for computer systems in case of hardware and software incidents
• Provide support for mobile devices (iPad, iPhone,) in case of software incidents
• Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
• Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
• Always demonstrate excellent customer service

Qualifications

Soft Skills:

• Independent and confident in decision-making
• Proactive, solution-oriented, and forward-thinking
• Languages: Dutch (native), English (fluent)

Technical Skills:

• Windows & Microsoft 365
• ServiceNow
• Network Administration (CISCO): cable management, patching, troubleshooting
• Experience in proximity support
• Project experience (e.g. migration projects)

Additional Information

Location: Close to Rotterdam

Workload: 5 days per week / 8 hours per day on client site

All our positions are open to people with disabilities