IT Support Technician L1 & L2 (m/w/d)
EVERIENCE
IT Support Technician L1 & L2
Provide onsite technical support for hardware, software, and network issues
Install, configure, and maintain desktops, laptops, printers, and mobile devices
Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
Manage user accounts, permissions, and access in Active Directory
Respond to service desk tickets and ensure timely resolution within SLAs
Support meeting room technology and AV equipment
Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
Document incidents, solutions, and procedures
Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
Monitoring and reporting of the production environment (dashboards, KPIs)
Monitoring and improvement of procedures and documentation
Incident and request processing (ITIL – ticket tracking)
IT Support experience in a large enterprise environment (+ 400 users)
At least 1 years of onsite support and customer care is required
Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
Motivation and real desire to improve and learn
Organized, able to work independently, pragmatic, and hands-on approach
Spoken languages: DUTCH (fluent) AND English (fluent)
All our positions are open to both women and men and are, of course, open to people with disabilities.