IT Operations Engineer - L3 (m/w/d)

IT Operations Engineer - L3 (m/w/d)

To strengthen our User Support Services team, we are looking for an enthusiastic and skilled IT Operations Engineer who is passionate about operational excellence, service quality, and continuous improvement.

Your responsibilities:

As an IT Operations Engineer, you will play a key role in delivering a high-quality digital workplace experience to our users across the Benelux region. Your main responsibilities include:

• Deliver high-quality IT support to end users, both remotely and on-site when required, ensuring business continuity and user satisfaction.
• Act as second- and third-line support for IT incidents, service requests, and technical guidance.
• Contribute to our digital workplace strategy by supporting and improving daily IT operations.

Service ownership:

• Serve as the Service Owner for existing or future Digital Workplace–related services, such as:
• Media4Display narrowcasting
• Cloud PBX solutions
• Mobile & rugged device management
• SharePoint
• Drive continuous improvement by identifying recurring issues and proposing sustainable solutions.

Is this role for you?

As an IT Operations Engineer, you take on a central role in ensuring the stability, availability, and performance of our end-user IT environment. You act as a technical expert for workplace platforms, daily operations, and support processes.

What you bring:

• Proven experience in IT support or service desk roles, ideally within a global or multi-site organization.
• Strong knowledge of:
• Windows OS
• Active Directory
• Microsoft 365
• Networking fundamentals
• Endpoint management
• Experience with:
• SCCM
• Intune
• Scripting (PowerShell)
• Excellent troubleshooting skills, communication abilities, and customer-service mindset.
• Strong time management, priority handling, and ability to work independently.
• Experience with ITSM tools and asset management systems.
• Fluency in English and Dutch (French is an asset).
• Valid driver's license.
• A relevant degree in technology (or related field) with a focus on IT.
• Certifications such as ITIL, MCITP, or CompTIA A+ are considered a strong advantage.

Working conditions:

• On-site position
• 32 - 40 H/week (Monday to Friday)

All our positions are open to both women and men and are, of course, open to people with disabilities.