Ingénieur Support Applicatif H/F

Ingénieur Support Applicatif H/F

HELPLINE is specialized in user support information management and the implementation of an augmented collaborator experience with AI, where human expertise and technology mutually enrich each other. Its teams provide user support, application support, proximity support, IT asset management, and GRC (Governance, Risk, and Compliance).

Its mission is twofold: to support the operational needs of CIOs and business units; and to offer employees a smooth and reliable experience, aligned with the standards of major consumer brands.

Operating in France and around the world, HELPLINE has 2500 employees serving more than 200 clients. It posted a turnover of +200 M€ in 2025.

HELPLINE is part of Everience, an international consulting and augmented digital services group, a pioneer in the symbiosis of man and AI in business.

Description du poste

We are looking for an Ingénieur Support Applicatif H/F to join a dynamic team.

Your missions:

• Assure N2/N3 application support.
• Diagnose, analyze, and resolve technical and functional incidents.
• Identify recurrent malfunctions and propose permanent corrective actions.
• Maintain applications in operational conditions.
• Process tickets through ITSM tools.
• Ensure SLAs and quality of service are respected.
• Use APM tools to detect anomalies.
• Contribute to the optimization of application performance.
• Contribute to the continuous improvement of operational processes.
• Participate in production and ensure quality.
• Collaborate with technical teams.

Qualifications

Let's talk about you:

You have at least 2 years of experience in application support.

Methodical, structured, and autonomous, you like to understand how applications work and contribute to improving their reliability.

You are comfortable with:

• SQL queries to analyze incidents.
• Using Postman to test APIs.
• Analyzing application logs.
• ITSM tools.
• Observability platforms.

Languages:

• Bilingual English is indispensable.

Informations complémentaires

To get to know each other better, here are our recruitment steps:

Phone interview (15 min) HR interview (1 h) + debrief of online exercises (non-eliminatory) Manager interview (1 h)

With us:

• 50% coverage of mutual insurance
• 50% reimbursement of travel tickets

Our specifics:

• Very recent, secure, and accessible premises by public transport or parking available
• The possibility of working for a leader in the market
• A stable management team (75% in the group for more than 20 years)
• A profitable and permanently growing group
• A restaurant card (€9.5 taken care of by the employer at 60%)
• Recruitment bonuses up to €1000
• An integration path between 2 to 6 weeks
• A CSE with many cultural benefits
• A training institute to support the development of your skills
• A mobility partner
• A united, committed, and conquering team

All our positions are conjugated in the feminine and masculine and are of course open to people with disabilities.