Freelance Onsite Support Technician – 1st / 2nd Level Support ( M/w/d)
EVERIENCE
Freelance Onsite Support Technician – 1st / 2nd Level Support
Provide freelance, on-site IT support at the client's Cologne location. Deliver both Level 1 and Level 2 technical support services. Ensure smooth operation of IT infrastructure, systems, and tools. Troubleshoot and resolve hardware and software issues efficiently. Support end-users and address technical queries in a timely manner. Maintain high levels of user satisfaction through effective service delivery. Collaborate with team members and stakeholders to optimize IT performance.
Qualifications
Proven experience in both Level 1 and Level 2 IT support roles. Strong troubleshooting skills and a proactive approach to problem-solving. Excellent communication skills to work effectively with end-users and technical teams. Fluent in German and English (both written and spoken). Familiarity with Microsoft Entra ID (Azure Active Directory administration). Experience using ServiceNow for ticket and incident management. Ability to work with and learn company-specific deployment and support tools.
Additional Information
All our positions are open to both women and men and are, of course, open to people with disabilities.